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Terms & Conditions

Terms & Conditions of Hire

Legal Prevision

The Road Traffic Act 1960 and other statutory previsions regulate the hiring of the vehicle, its use and the conveyance and behaviour of passengers. The hirer undertakes to comply with all laws and regulations relating to contract operations.

Drivers’ Hours & Resting Periods

All regulations related to drivers’ hours and rest periods must be complied with.


Children are carried in accordance with the provisions of the relevant regulations.

Conduct on Vehicle & Damage

The driver is responsible for the safety of his vehicle and passengers and must be allowed to decide what conduct and behaviour is permissible in the vehicle. Standing on seats or on the roof is not permitted and the hirer will defray the cost of making good any damage done to the vehicle by passengers.  The hirer will be responsible for any additional or specialist cost of cleaning the vehicle should their conduct result in the unreasonable soiling of the vehicle.

Food & Drink

The Company do not permit food and drink of any description to be consumed or carried by passengers being conveyed in the vehicle, save for the complimentary water provided by the Company and beverages supplied on certain vehicles.

Alterations to Contract

The Company accepts no responsibility for the non-observance of any alterations the hiring arrangements unless agreed to and confirmed in writing by the Company beforehand.

Routes & Times

The shortest and most direct route in both directions will be taken unless otherwise specified and the hirer will be liable for any extra time incurred or mileage covered to meet a party’s requirements, in addition to those quoted for.


In the event of cancellation of a hire by the hirer the following scale of charges will apply:

  • Cancellation more than 7 days in advance – No charge
  • Between 7 days and 48 hours – 50% of the hire charge
  • Within 48 hours – full charge, no refund


The Company does not guarantee to complete any journey in any given time and, apart from the cover conferred by the compulsory statutory insurance against third party risks as required by Section 151 of the Road Traffic Act 1960 and Section 148 of the Road Traffic Act 1972, it does not accept responsibility for any loss, damage, inconvenience, injury or death arising from any accident, breakdown or delay attributable to response beyond the control of the Company.


The vehicle must be used only by the Hirer and may not be sub-let without the Company’s prior written consent. The Hirer must also advise all the passengers in advance of the Conditions of carriage.

Luggage, Equipment, Personal Belongings etc.

There is room for reasonable amounts of baggage and equipment which will be carried at the discretion of the driver. All items are carried at the passenger’s risk and the Company will not be responsible for any loss or damage howsoever caused, it is the passenger’s responsibility to properly insure their luggage, personal effects, etc. against loss or damage.  No items are to be left in the vehicles overnight (including during periods of extended hire).  It is the responsibility of the passenger to retrieve any property left, and the cost will not be borne by the Company for the items to be returned.

Lost Property

All articles are deposited at the AC travel  garage, to which all enquiries should be addressed. A handling charge will be made for each item.


No vehicle may carry any passenger in excess of the authorised seating capacity.


The company reserves the right to substitute other operators’ vehicles for its own to carry out any journey, if necessary.


No unauthorised bill, poster or placard may be displayed on any vehicle.

National Emergency

In the event of a National Emergency, strike or for any reason beyond the control of the Company, the Company reserves the right to cancel any booking and to refund any monies paid without further obligation.


Complaints regarding the Companies vehicles, drivers or officials or concerning any other matter relating to the contract should be made, in writing within 14 days, to the address AC travel ltd 58 Fareham road Gosport Hampshire PO13 0AE

Variation of Conditions of Hire

No agent or employee of AC travel ltd nor any customer or hire, is empowered to vary the Conditions of Hire in any way whatsoever. Any variation will only be deemed binding upon the Company if confirmed in writing by the Company and signed by the Company Secretary.